Privacy Policy

Last updated: January 1, 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, request customer support, or communicate with us. This may include:

  • Name, email address, and contact information
  • Billing and shipping addresses
  • Payment information (processed securely through our payment providers)
  • Technical specifications and requirements for custom solutions
  • Communication preferences and support requests

2. How We Use Your Information

We use the information we collect to:

  • Process orders and provide customer support
  • Communicate with you about products, services, and account updates
  • Develop and improve our products and services
  • Comply with legal obligations and protect our rights
  • Send marketing communications (with your consent)

3. Information Sharing

We do not sell, rent, or share your personal information with third parties except:

  • With service providers who help us operate our business
  • When required by law or to protect our rights
  • In connection with a business transfer or sale
  • With your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure payment processing through certified providers

5. Your Rights (GDPR)

If you are located in the European Union, you have the following rights regarding your personal data:

  • Right to access your personal data
  • Right to rectify inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. These include:

  • Essential cookies for website functionality
  • Analytics cookies to understand website usage
  • Marketing cookies for personalized advertising (with consent)

You can manage your cookie preferences through your browser settings or our cookie banner.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Email: privacy@coilharmony.online

Address: CoilHarmony Privacy Officer
123 Innovation Drive
San Francisco, CA 94105
United States